Shipping policy

Chandrikas.com — Last updated: August 2026

We know how exciting it is to wait for your new saree to arrive. This page explains exactly how our shipping process works — from the moment you place your order to the moment it reaches your doorstep — so there's never any confusion along the way.

1. Where We Deliver

  • We deliver across all of India, including metro cities, tier 2/3 cities, and most serviceable pin codes.
  • We are based in Surat, Gujarat, and ship every order directly from our facility here.
  • Currently, we do not ship internationally — only within India.
  • If your pin code is not serviceable by our courier partners, you will be notified at checkout before you complete your order.

2. Order Processing Time

Before your order ships, it goes through a quick processing stage:

  • Order confirmation: Immediately after you place your order, you'll receive a confirmation email/SMS/WhatsApp message.
  • Quality check & packing: Every saree is checked for quality and packed carefully — this takes 5-7 business days.
  • Dispatch: Your order is handed over to our courier partner within 48 hours of order confirmation (excluding Sundays and public holidays).

Note: During festive seasons (Navratri, Diwali, wedding season) or sale periods, processing may take slightly longer due to higher order volumes. Any delay will be communicated to you.

3. Delivery Timelines

Once dispatched, delivery timelines depend on your location:

Location Estimated Delivery Time (after dispatch)
Surat & nearby areas (Gujarat) 2-4 business days
Metro cities (Mumbai, Delhi, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad) 5-8 business days
Other cities & towns across India 7-10 business days
Remote / rural pin codes 10-14 business days

These are estimated timelines and may vary slightly due to courier logistics, weather conditions, regional restrictions, or festive-season demand.

4. Shipping Charges

  • Free shipping is available on all prepaid orders (UPI, card, net banking) across India.
  • For Cash on Delivery (COD) orders, a nominal shipping/handling fee may apply — this will be clearly shown at checkout before you place your order.
  • There are no hidden charges — the final amount shown at checkout is what you pay, with no surprise fees on delivery.

5. Cash on Delivery (COD)

  • COD is available on eligible orders across most serviceable pin codes in India.
  • COD availability for your specific pin code will be shown automatically at checkout.
  • We recommend keeping exact change ready for the delivery agent wherever possible.

6. How Your Order Ships — Step by Step

Step 1: Order Placed

You complete checkout and receive an order confirmation via email/SMS/WhatsApp with your order number.

Step 2: Order Processed

Our team quality-checks and packs your saree carefully within 1–2 business days.

Step 3: Order Dispatched

Your order is handed over to our courier partner. You'll receive a dispatch notification with a tracking link via SMS/WhatsApp/email.

Step 4: In Transit

You can track your order in real time using the tracking link provided. Estimated delivery dates are shown based on your location (see table above).

Step 5: Out for Delivery

On the day of delivery, you'll typically receive a notification that your order is out for delivery. The courier partner may also call/message you to confirm availability.

Step 6: Delivered

Once delivered, please check your package for any visible damage before accepting it. If everything looks good, enjoy your new saree! If there's an issue, refer to our Return, Exchange & Refund Policy.

7. Order Tracking

  • Once your order is dispatched, you will receive a tracking link via SMS, WhatsApp, and/or email.
  • You can also track your order anytime through our "Track Your Order" page on the website using your order number and registered email/phone number.

8. Missed Delivery Attempts

  • Our courier partners typically attempt delivery 2–3 times before returning the order.
  • If you're unavailable, you can usually coordinate a preferred delivery time or pickup point directly with the courier via the tracking link.
  • If all delivery attempts fail and the order is returned to us (RTO – Return to Origin), we will contact you to arrange re-shipping (additional shipping charges may apply for re-attempts) or process a refund, depending on the situation.

9. Delays & Exceptions

While we do our best to meet the estimated delivery timelines, delays can occasionally happen due to:

  • Festive season or sale-period order surges
  • Extreme weather conditions or natural disasters
  • Regional strikes, local restrictions, or courier network disruptions
  • Incorrect or incomplete address provided at checkout

In such cases, our support team will proactively keep you informed with updated timelines wherever possible.

10. Address Changes After Order Placement

  • If you need to change your delivery address, contact us as soon as possible — address changes can only be made before the order is dispatched.
  • Once an order has shipped, the delivery address cannot be changed. In such cases, please coordinate directly with the courier via the tracking link, if the courier partner allows it.

11. Packaging

  • Every saree is carefully folded and packed to prevent damage, creasing, or fabric snagging during transit.
  • Orders are shipped in secure, tamper-evident packaging.
  • If your package appears tampered with or damaged upon arrival, please do not accept the delivery and contact us immediately with photos.

12. Multiple Items in One Order

If you order multiple sarees, they will usually be shipped together in a single package. In rare cases where items are shipped from different batches or need separate quality checks, you may receive them in separate shipments — you will be notified if this happens.

Need Help With Your Shipment?

Our support team is here to help with any shipping or delivery questions.

For more information on returns and refunds, please see our Return, Exchange & Refund Policy.

Chandrikas reserves the right to update this Shipping & Delivery Policy at any time. Any changes will be reflected on this page.