Frequently Asked Questions
Everything you need to know about shipping, returns, and orders.
How do I place an order?
Simply select your saree, choose "Add to Cart" or "Buy it Now," and complete checkout with your delivery address and payment details.
Can I cancel my order after placing it?
Orders can be cancelled within a few hours of placing them, before they're packed for shipping. Contact us on WhatsApp immediately if you need to cancel.
Can I modify my order (size, address, etc.) after placing it?
Yes, as long as the order hasn't been shipped yet. Reach out to our support team as soon as possible with your order number.
Is cash on delivery (COD) available?
Yes, COD is available on eligible orders across most serviceable pin codes in India.
What payment methods do you accept?
We accept UPI, credit/debit cards, net banking, and cash on delivery (where available).
Is it safe to pay online on Chandrikas.com?
Yes, all online payments are processed through secure, encrypted payment gateways.
Do you deliver across India?
Yes, we deliver pan-India, including all major cities and most pin codes.
How many days does delivery take?
Delivery typically takes 4-7 business days, depending on your location.
How much is the shipping charge?
Free shipping is available on all prepaid orders. COD orders may include a small shipping fee, shown at checkout.
How can I track my order?
Once shipped, you'll receive a tracking link via SMS/WhatsApp/email to track your order in real time.
What if I'm not available at the time of delivery?
The courier partner will usually attempt delivery 2-3 times. You can also coordinate a preferred delivery time directly with the courier once your order is out for delivery.
Do you ship internationally?
Currently, we only ship within India.
What is your return/exchange policy?
We accept returns and exchanges within 7 days of delivery, for unused and unwashed products with original tags intact.
How do I request a return or exchange?
Contact our support team on WhatsApp or email with your order number and reason for return/exchange, and we'll guide you through the process.
Who pays for return shipping?
Return shipping details will be shared with you at the time your return request is approved. Contact our support team for the latest policy.
How long does a refund take after a return?
Refunds are usually processed within 5-7 business days after we receive and inspect the returned product.
Can I exchange a saree for a different size or design?
Yes, exchanges are accepted within 7 days, subject to stock availability of the new item.
What if I receive a damaged or wrong product?
Please contact us within 48 hours of delivery with photos of the product, and we'll arrange a free replacement or refund.
How do I know if a saree is genuine silk/Banarasi?
Every product page lists exact fabric details, and our Banarasi silk sarees are checked for authenticity before dispatch.
Does the saree come with a blouse?
Most sarees include an unstitched blouse piece. Check the product page for specific details on each saree.
Will the color look exactly like the photo?
Minor color variation (10-15%) may occur due to photography lighting and screen settings.
