Privacy policy

Chandrikas.com — Last updated: August 2026

At Chandrikas, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you shop with us online.

1. Information We Collect

When you visit or shop on Chandrikas.com, we may collect the following types of information:

  • Personal details: Name, email address, phone number, and shipping/billing address, provided when you place an order, create an account, or contact us.
  • Order information: Products purchased, order value, payment method, and order history.
  • Payment information: Processed securely through our payment gateway partners. Chandrikas does not store your full card or UPI details on our servers.
  • Device and usage information: IP address, browser type, device type, and browsing behavior on our site, collected automatically through cookies and similar technologies.
  • Communication data: Messages you send us via WhatsApp, email, or our contact form, including any details or attachments you share for support requests.

2. How We Use Your Information

We use the information we collect to:

  • Process and deliver your orders, including shipping, billing, and customer support
  • Send order confirmations, shipping updates, and delivery notifications via email, SMS, or WhatsApp
  • Respond to your questions, returns, exchanges, or refund requests
  • Improve our website, products, and overall shopping experience
  • Send you marketing communications (offers, new arrivals, festive collections) — only if you've opted in, and you can unsubscribe anytime
  • Detect and prevent fraud, unauthorized transactions, or misuse of our website

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information only with:

  • Shipping and logistics partners — to deliver your order to your address
  • Payment gateway providers — to securely process your online payments
  • Marketing and email service providers (such as Klaviyo) — to send order updates and, where opted in, promotional emails/SMS
  • Legal authorities — only if required by law, to protect our rights, or to prevent fraud

4. Cookies & Tracking

Our website uses cookies and similar technologies to:

  • Keep items in your cart as you browse
  • Remember your preferences and login details
  • Understand how visitors use our site, so we can improve it
  • Show you relevant products and offers based on your browsing activity

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the website, such as your shopping cart.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or loss. All payment transactions are processed through secure, encrypted payment gateways. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy — including order processing, customer support, legal, and accounting requirements. You may request deletion of your account and personal data at any time, subject to any legal obligations we must comply with.

7. Your Rights & Choices

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal data, subject to legal requirements
  • Opt out of marketing emails/SMS/WhatsApp messages at any time, using the unsubscribe link or by contacting us directly

8. Third-Party Links

Our website may contain links to third-party sites (such as social media platforms). Chandrikas is not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies separately.

9. Children's Privacy

Chandrikas.com is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can remove it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on this page with a revised "Last updated" date.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please reach out to us: