Refund policy

Chandrikas.com — Last updated: August 2026

At Chandrikas, we want you to love every saree you order. If something isn't right, we've made our return, exchange, and refund process simple and transparent. Please read the details below before initiating a request.

1. Return & Exchange Eligibility

  • Returns and exchanges are accepted within 7 days of delivery.
  • The product must be unused, unwashed, and unworn, with all original tags attached.
  • The saree must be returned in its original packaging, including the blouse piece (if included).
  • Products marked as "Final Sale" or purchased during clearance sales are not eligible for return or exchange, unless damaged or defective.
  • Custom-stitched blouses or altered products are not eligible for return, as they are made specifically for you.

2. Items Not Eligible for Return

  • Products without original tags or packaging
  • Used, washed, or altered products
  • Custom-stitched or made-to-measure blouses
  • Products purchased under "Final Sale" or clearance offers

3. How to Request a Return or Exchange — Step by Step

Step 1: Contact Us Within 7 Days

Reach out to our support team via WhatsApp or email within 7 days of delivery. Please share:

  • Your order number
  • Reason for return/exchange
  • Photos of the product (especially for damaged, defective, or wrong items)

Step 2: Approval & Pickup Scheduling

Once your request is reviewed and approved, our team will confirm the return and schedule a pickup (where available) or share instructions for self-shipping the product back to us.

Step 3: Pack the Product Securely

Pack the saree in its original packaging with all tags, invoice, and blouse piece (if applicable) included, to avoid any delay in processing.

Step 4: Quality Check

Once we receive the returned product, our team will inspect it to confirm it meets our return conditions (unused, unwashed, tags intact).

Step 5: Refund or Exchange Processed

Once approved after inspection:

  • For exchanges: Your replacement item will be dispatched, subject to stock availability.
  • For refunds: Your refund will be initiated as per the timeline below.

4. Refund Timeline & Method

  • Refunds are processed within 5–7 business days after the returned product passes quality inspection.
  • Refunds are issued to the original payment method used at checkout (UPI, card, or net banking).
  • For Cash on Delivery (COD) orders, refunds are processed via bank transfer or UPI — you will be asked to share your bank/UPI details securely.
  • You will receive a confirmation email/WhatsApp message once your refund has been processed.

5. Return Shipping Charges

  • If the return is due to a damaged, defective, or wrong item sent by us, return shipping is free, and we will arrange pickup at no cost to you.
  • If the return is due to a change of mind (size, design preference, etc.), a nominal return shipping fee may be deducted from your refund. This will be communicated clearly before your return is processed.

6. Damaged, Defective, or Wrong Product

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery with clear photos of the product and packaging.
  • We will arrange a free replacement or full refund, whichever you prefer, with no return shipping cost to you.

7. Exchange for a Different Size or Design

If you'd like to exchange your saree for a different size or design:

  • Request the exchange within 7 days of delivery, following the steps above.
  • Exchanges are subject to stock availability of the new item.
  • If the new item's price is higher, you will be asked to pay the difference. If lower, the balance will be refunded.

8. Order Cancellation

  • Orders can be cancelled within a few hours of placing them, before they are packed for shipping.
  • Once an order has been shipped, it cannot be cancelled — you may request a return once it is delivered, following the process above.

Need Help? Contact Our Support Team

Our team is happy to guide you through any return, exchange, or refund request.

For quick answers to common questions, you can also check our FAQ page.

Chandrikas reserves the right to update this policy at any time. Any changes will be reflected on this page.